Setup clarification
During setup, Olga flags incomplete or ambiguous entries so the operating system is fully specified.
Phase 1
An operating system is only as useful as it is complete. While the team configures their instance, Olga watches the content being entered and asks about the gaps — a seat with no accountabilities, a value with no behavior behind it, a mission that is missing or vague. The goal is a fully specified operating model, captured at the moment it is easiest to get right.
When it happens
During GCS instance configuration, Olga proactively asks clarifying questions about incomplete or ambiguous content as it is entered. She is not running a validation pass after the fact; she notices a gap as the record is saved and raises it in the moment, while the context is fresh and the person already has the answer in mind.
This is setup-time behavior. Olga prepares and captures — she surfaces what is missing and helps put it into words. The content stays yours; she does not fill gaps on her own or decide what an entry should say.
What she watches for
Three gaps trigger a clarifying question:
| What she notices | What she asks |
|---|---|
| A seat is saved without accountabilities | What the seat is accountable for |
| A value is defined without a behavioral description | What it looks like in practice |
| A mission statement is missing or vague | Offers to help articulate it |
These map to the parts of the model captured during setup: seats and their accountabilities on the Accountability Chart, and Core Values and the mission on the Vision. A seat with no accountabilities cannot answer "who owns this?"; a value with no behavior reads as a word, not a standard; a vague mission gives the rest of the model nothing to point back to. Olga asks so each entry lands complete.
How a prompt reads
When a seat is saved without accountabilities, Olga asks what it owns:
You: Add a seat called Care Services Operations.
Olga: Added. What is the Care Services Operations seat accountable for? Listing its outcomes now means "who owns this?" has an answer later.
You: Caregiver scheduling and care standards.
Olga: Got it — Care Services Operations owns caregiver scheduling and care standards.
She asks once, in plain terms, and records the answer. If you would rather move on, you can.
Up to three questions, and always dismissible
What it is not
Setup clarification flags and asks; it does not decide. Olga does not write accountabilities, values, or a mission for you, and she does not judge what you enter. She surfaces the gap and captures your answer.
It is also bounded to the content of the entry in front of her. Phase 1 setup clarification does not assess whether your priorities are realistic, whether the team has capacity, or whether the operating model is sound overall — it makes sure each entry is fully specified, one gap at a time.