Metrics (the Scorecard)
The short list of measurables RunOlga tracks each week: the Scorecard, owned by seat, reviewed at the pulse meeting.
Phase 1
Metrics are how a leadership team sees the pulse of the organization in numbers. RunOlga calls them Metrics, or collectively the Scorecard (EOS: Scorecard) — a short list of measurables, each owned by a seat, each with a target.
What a Metric is
A Metric is a measured signal the team tracks over time. It is one number that tells you something true about how the organization is running — caregiver retention, hours filled, days to onboard, cash on hand.
Each Metric belongs to a seat, not to a person by name. The seat that is accountable for the work is accountable for the number.
| Field | Description |
|---|---|
| Name | What the measurable is — stated plainly, so anyone reading the Scorecard knows what the number means. |
| Definition | What exactly is being measured, so two people never read the same number differently. |
| Owner (seat) | The seat accountable for the number. |
| Target | The value that means "on track." |
| Threshold for concern | The line below (or above) which the number becomes a problem to raise. |
| Cadence | How often it's measured — weekly for Pulse Metrics, or monthly, quarterly, annually for longer-cycle metrics. |
| Current value | The most recent measurement. |
| History | The value over time, shown as a simple chart. |
Metrics are deliberately few — 5–15 weekly Pulse Metrics per seat. The point of a Scorecard is a glance, not a report: a handful of numbers that show at once whether the week was on track.
The Scorecard rhythm
The Scorecard is the full set of Metrics seen together. In Phase 1 the weekly rhythm runs inside RunOlga:
- Each week, the owner enters the value for their metrics.
- Olga reminds people when it's time to enter their weekly numbers, and notes when data hasn't been updated recently.
- The Scorecard is reviewed at the pulse meeting — leadership scans the numbers together, and any measurable that is off-target becomes an Issue to work through.
- Everyone can view the scorecard, limited by their permissions — some numbers may be restricted. The Administrator edits metric definitions and targets.
Simple charts show how each metric has changed over time — history you can see, not yet analysis.
Working with Metrics through Olga
You create and update Metrics by talking to Olga, the same way you do every other record — see conversational data entry. Olga asks for the fields a Metric needs, repeats the structured record back to you, and writes nothing until you confirm.
You: Add a metric for caregiver retention.
Olga: Which seat owns it, and what's the target?
You: Care Services Operations. Target is 90 percent monthly.
Olga: Here's the Metric: Caregiver retention, owned by Care Services Operations, target 90% monthly. Add it?
Retrieval works the same way — see basic retrieval. Olga returns what is recorded, scoped to what you have permission to see, and refers to metrics when discussing related priorities or issues.
You: What's our caregiver retention target?
Olga: Caregiver retention is owned by Care Services Operations, with a target of 90% monthly. The most recent value on record is 87%.
What Phase 1 does not do
Roadmap — Phase 2
Phase 1 stores, charts, and returns Metrics. It does not analyze them. Olga reports the current value and shows the history; she does not compare weeks, tell you whether a number is trending the wrong way, or connect a metric's movement to causes. When you ask for something Phase 1 does not do — "Is retention getting worse?" — Olga says so plainly and gives you what she can: the values on record.